The Clean Boot Blog

Reputation management is the foundation of every successful business. Especially, when it comes to the service sector. Customer feedback and/or recommendations can make or break your business. It’s crucial to leave the best impression with every possible client.

The purpose of this post is to highlight 7 ways to give your customers a better experience with your company.

1. Be Transparent

Transparency is important in gaining trust with your clients. Make sure to provide an estimate of your costs beforehand. This way, the client will have a better idea of what specific work you’re going to do and exactly the amount they should budget for your services.

In addition, make sure to be fair with your prices and deposit request. Approximately 82% of customers report price as a basic factor in trusting their contractors. Whereas 72% of clients say that they are hesitant of those who demand large deposits before any work has commenced.

2. Keep Your Commitments

Many customers look for recommendations or guarantees before hiring a tradesman for their projects. This is mainly due to the over exaggeration of some contractors skillsets. That is perhaps the biggest reason why more than 46% of clients look for guarantees before assigning tasks to novice contractors. So, never commit anything you can’t deliver.

3. Be Professional

Professionalism is an imperative feature to have in any business and its impact is specifically crucial when you’re looking to leaving a great impression on with your clients. From your appearance to your work and after-work services, make sure to portray the professional image of your company.

For instance, the way you conduct the entire project, the uniform you wear and the business cards you offer can add to the level of trust. In fact, you can go the extra mile by investing in a pair of protective shoe covers to show how deeply you care about your client’s property. These small gestures can help you earn a customer for life.

4. Communication is the Key

When it comes to the service industry, effective communication can help establish a long-lasting connection between you and your clients. Did you know more than 2/3^rd of clients are more likely to do business with you again if you show good manners and remain polite on site?

In addition, it’s very important that you take customer reviews seriously. For example, if someone leaves you a testimonial, take the time to respond. Having an online presence is a great idea too. Having a webpage not only lets customers locate you more conveniently, it also shows that you’re trustworthy and reliable.

5. Don’t Let Your Customers Down

If you’re looking to build long lasting relationships with your clients, it’s important that you don’t let them down on any obligation you have committed. If you’re providing residential contracting services, make sure to treat your customer and their neighbors with respect and care.

Punctuality is another important factor that leaves an everlasting impression on your clients. Furthermore, cancelled or postponed appointments can be viewed negatively, and have an adverse effect on your business. Lastly, be certain to follow-up and ensure everything was completed to the customers’ satisfaction.  Studies suggest that clients take follow-up seriously and consider it an indication of trust and reliability.

6. Give Your Best Shot

Like the old saying says, “Under Promise and Over Deliver”, never create expectations with your client that you cannot live up too.

7. Never Leave the Job Unfinished

Take responsibility for your work and never leave the work unfinished. In fact, try to complete your work with utmost perfection. Keep in mind, a happy customer can lead to recurring business and positive feedback.

There you have it. In the end, find a way to say thanks to your customers. We wish luck building long-lasting relationships!